1. Scope of this policy
This policy applies to information collected through the NovaToken website, account registration and login flows, member dashboard, coaching area, rewards features, referral tools, support interactions and related digital services.
NovaToken may link to third-party services such as payment providers or external market-data providers. Their own privacy policies apply to information they process directly.
2. Information we may collect
Account information
- Full name and NovaToken User ID.
- Mobile number and email address.
- Sponsor or referral information where applicable.
- Account status, package and subscription information.
Activity information
- Wallet transactions, package activity and reward activity.
- Referral/network activity and related platform events.
- Support requests and messages you submit through official forms.
Technical information
We may receive limited technical information such as IP address, browser/device information, timestamps, security events and server logs to operate, secure and troubleshoot the website.
3. How we use information
Information may be used to create and manage your account, provide member features, process subscriptions and payments, maintain wallet and reward records, provide coaching access, operate referral tools, prevent abuse or fraud, communicate important service updates, answer support requests and improve website performance.
4. When information may be shared
Information may be shared with service providers that help operate the platform, such as hosting, payment processing, security, analytics or communications providers, only as reasonably necessary for their role.
Information may also be disclosed when required by law, legal process, fraud prevention, protection of rights or safety, or a business transfer involving NovaToken assets or operations.
NovaToken should not sell your personal information as a standalone product.
5. Security
NovaToken uses reasonable administrative, technical and organizational measures intended to protect account information against unauthorized access, alteration, disclosure or destruction.
No internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your password and verification codes confidential.
6. Data retention
We may retain account, transaction, payment, security and support records for as long as reasonably necessary to operate the service, resolve disputes, maintain financial records, meet contractual or legal obligations and protect against abuse.
7. Your choices and requests
Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain processing of your personal information. Some records may need to be retained when required for legal, security or financial reasons.
To request help with your information, use the official support channel listed on the website. We may need to verify your identity before fulfilling a request.
8. Cookies and similar technologies
NovaToken may use cookies or browser storage that are necessary for authentication, security, preferences and core website functionality. Optional analytics or similar technologies may be used where enabled and legally permitted.
9. Children
NovaToken services are not intended to be used in violation of applicable age restrictions. Do not create an account if you are not legally permitted to use the service in your location.
10. Changes to this policy
NovaToken may update this Privacy Policy from time to time. When changes are material, the website may provide an updated notice or other appropriate communication. The revised policy becomes effective on the date stated in the updated version.
11. Contact
For privacy questions or data-related requests, contact NovaToken through the official support channel on the website.
Support: use the official NovaToken Help Center / Support channel.